Expert Customer Service Retail

Details

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About us

Do you enjoy supporting customers and ensuring smooth operations across borders?
Then this role might be the perfect match for you.

PAKi Logistics is a European specialist in load carrier management. Every day, we ensure that customers across Europe receive reliable load carrier solutions. With a motivated international team and modern tools, we create efficient workflows, strong customer relationships, and sustainable processes.

Carry your impact – take the chance to create real value and actively shape our shared success.

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Your tasks

-Customer service and consulting to strengthen long-term relationships
-Management of customer accounts, including complaint and receivables management
-Market analysis and strategic expansion of the country network
-Collaboration with sales and project management to develop innovative solutions

OR

-Serve as the first point of contact for customers in the CEE-South region
-Provide support, advice, and service to existing customers
-Prepare, negotiate, and track quotations and contracts
-Manage customer orders and monitor load carrier flows
-Create reports, statistics, and performance analyses
-Collaborate closely with internal teams to ensure smooth operations
-Contribute to process improvements and optimization initiatives

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What we offer

-Hybrid working model: 2 days in the office, 3 days home office
-Structured onboarding program including a personal buddy
-Modern tools, training opportunities, and professional development
-Comprehensive health and wellbeing offers
-Attractive corporate benefits (discount programs & partner offers)
-Collaborative international team with short decision-making paths
-Secure, long-term position in a growing company
-Internal team events and activities that strengthen team spirit

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Requirements

-Completed commercial training or a comparable qualification
-At least 2 years of experience in customer service, logistics, or a related field
-Fluent Hungarian (mandatory)
-Business-fluent English; Polish or German is an advantage
-Strong customer and service orientation with a proactive mindset
-Excellent communication, organization, and problem-solving skills
-Confident in using MS Office, especially Excel